Providing an Outstanding service in exceptional circumstances – adapting to and learning from Covid-19

10/13/2020 12:00 - 13:00

Hear from Hampshire County Council’s social workers, practitioners and families about how the authority adapted to life in lockdown, introducing new practices and processes in order to keep children safe whilst working differently and remotely. ​

With a ‘new normal’ now in sight, Hampshire’s senior leadership team will give insight on how some of the new ways of working, born from a crisis, can actually change social work practice for the better in the long term.

  • The importance of listening to the voice of the child and young person and giving them more freedom and flexibility in how they communicate with professionals.
  • The value of planning and preparation in dealing with a crisis.
  • The positive impact of senior managers empowering social workers to use their professional judgment in relation to decisions about which children to see face-to-face.
  • The importance of strong partnerships, particularly with health and police, in working under Covid-19.
  • What it’s like to live and work in Hampshire and what makes the authority ‘outstanding’ – in the face of crisis and beyond.

Sue Kocaman, head of strategy and operations (West), Hampshire County Council

Alison Smailes, head of sector-led improvement and service development, Hampshire County Council