Access Hours
The Loading Bay for the BDC is accessed via Liverpool Road only.
- Under no circumstances will pedestrian access be allowed at the entrance to the Loading Bay.
- Drivers must make themselves aware and observe local traffic restrictions. (Be aware that penalties are likely to be vigorously enforced by the Police and Traffic Wardens.)
- There is substantial provision for vehicles under 2 metres in height to load and unload from the Car Park at the front of the BDC.
- Details of the breakdown procedures will be provided to exhibitors and contractors during the build up period.
- There will be no access to the Loading Bay in the last 30 minutes of a build up or breakdown period. The BDC reserves the right to extend this ‘cut off’ period. All exhibitors and contractors must comply with the reasonable requests of the Traffic Marshals. Failure to do so may result in access to the BDC being denied or vehicles, if within the Loading Bay, being clamped (Release fee £35.00) or removed (Retrieval fee £220.00).
All Exhibitors and Contractors MUST pay particular respect and consideration to local residents especially during build up and breakdown periods.
Accommodation
For all your accommodation needs please click the below link: https://hotelmap.com/events/M6CDY-LV
Alcohol & Drugs
The consumption of alcohol and/or drugs on the exhibition floor during build up and break down is expressly prohibited. Anyone deemed to be inebriated will be asked to leave and denied access to the venue.
Audio Visual
Europresentations have been appointed as the official contractor for the exhibition.
For all your required needs please click the link below for their online website or contact Europresentations on:
Tel: 020 8830 5461
Email: andywilliams@europresentations.co.uk
Web link: Community Care Live 2024 8-9 October Business Design Centre (fws.store)
Balloons & Inflatables
All types of balloons are prohibited within the exhibition halls as some can cause damage to the air-handling system; exhibitors will be charged for all costs arising from contravention of this regulation.
Breakdown
Please refer to The Exhibition Timetable above.
Community Care 2025 is open to delegates from 09:00 – 17:00 on Tuesday 7th October & 09:00 – 16:00 on Wednesday 8th October. Removal of exhibits and displays commences after the exhibition has closed and all delegates have left the exhibition hall. Under no circumstances may any goods be removed or packed away from your stand before this time. Trolleys must not be used until the hall is clear of delegates, and please note that contractors will not be permitted into the halls until the delegates have left. In the interests of safety, exhibitors are asked to stop serving with hospitality on their stands after the show closes. Electrical power to stands will be switched off 30 minutes after the show closes.
All valuable items must be removed by 18:00 including stand-fitting materials. Items left on the gangways will be deemed as rubbish and thrown away.
We strongly advise you not to leave any items unattended on your stand during this time. The Organisers and the Business Design Centre cannot accept responsibility for any loss or damage. We strongly advise that you have adequate insurance.
Please note that if you are leaving items on your stand to be collected by couriers, you must notify the organiser’s office and supply a contact telephone number for both the courier company and a representative of your organisation. If you are arranging for a courier to collect items after the show please ensure that these will be collected prior to 20:00, as items cannot be collected the next day.
Build Up
Please refer to Exhibition Timetable above.
All stands must be ready by 19:00 on Monday 6th October. It is important that you contact us if you foresee any problems keeping to this schedule.
Carpet
The Business Design Centre is carpeted throughout.
Catering
The Good Eating Company are the exclusive caterers for the venue and all food and drink must be ordered via them. Exhibitors wishing to organise food and beverages should immediately contact Good Eating Company on 020 7288 6351 or operationsbdc@goodeatingcompany.com
Children
Everyone attending the event must be over the age of 18. This rule also applies to exhibitors’ children and we have a responsibility to rigidly enforce it to comply with the Health and Safety regulations of the exhibition.
Cleaning
The Exhibition Hall and stands will be cleaned prior to opening each day. Exhibitors are requested to place refuse for collection in bags and leave them in the aisles at the close of business.
Cloakrooms
A cloakroom service is provided during exhibition open days for a small charge.
Common Area
All common areas must be kept unobstructed at all times. Exhibitors & Contractors must keep ALL common areas clear whilst building or dismantling stands, exhibits etc. All exhibits must be kept within the confines of the stand space and demonstrations must not cause undue congestion and/or obstruction of common areas.
Delivery of goods
All exhibits and materials must be delivered carriage paid, direct to the stand. The goods should be clearly labelled as follows:
Attn: (Contact Name)
(Stand Number and Stand Name)
Community Care Live 2025
Business Design Centre
52 Upper Street
Islington
N1 0QH
Exhibitors must ensure that a representative of their company is on-site to receive and sign for deliveries. Please note, deliveries must not be made to the centre before Monday 6th October. The BDC and the Event Organisers are unable to accept responsibility for any goods delivered prior to this or to stands that are unmanned.
Disabled Visitors
There are facilities for people with disabilities. The front of the building is ramped, enabling easy access with a lift to all floors. There are disabled toilets on all levels within stairwell B and on the Gallery level in stairwell F.
Please note that all space only stands with a raised platform require ramped access for disabled visitors. The Business Design Centre does have a limited amount of wheelchairs. However, please call in advance to pre-book.
Find further information here: https://www.businessdesigncentre.co.uk/visitors/accessibility/
Distribution of literature
Distributing material, such as printed leaflets, cards, circulars or articles, is prohibited unless from your own stand. This includes the gangways surrounding your stand.
Any further info please contact nicola.davies@markallengroup.com
Electrical Services & electrical regulations
To order electrical items including spotlights, electrical sockets, mains please email: renayk@bdc.london or visit the exhibitor portal https://bdceventportal.bdc.london/exhibitor/communitycare
The installation or alteration of any electrical fitting by any person other than a member of the contractor’s staff is strictly prohibited. In accordance with current health and safety legislation all electrical equipment and fittings should comply with applicable test regulations.
Any items failing such a test will NOT be connected to the Hall’s supply. Exhibitors/Contractors who bring portable electrical appliances on-site should ensure that they have been regularly PAT tested (Portable Appliance Tested) and bear a recent PAT test pass certificate.
Electrical supply timetable
Electricity will be energised to stands as quickly as possible during the build-up period, subject to satisfactory inspection and testing of installations. During the full open days, power to stands will be from 08.00 each day until 30 minutes after the show closes.
If you require power after the published build-up hours, you must notify the organiser’s office who can arrange this with the venue who will notify you of the charges. Please remember to specify 24-hour electricity supply if this is required for refrigerators and/or computer equipment.
Exhibitor badges
Your primary contact will receive an email in the coming weeks with joining information to access the LiveBuzz Exhibitor Hub, from here you can access exhibitor badging. If you have an enquiry regarding badging/exhibitor hub, you can submit your query cclive@markallengroup.com
First Aid
First aiders will be on-site throughout your tenancy. If first aid is required, please tell your event manager or any venue steward. A member of the first aid team will come to help.
Furniture
Xpect has been appointed as the official furniture contractor for Community Care Live 2025. Details of furniture available for hire together with a price list are available on their website.
Tel: 01923 381 253
Website: https://www.xpectfurniture.co.uk/community-care-live-2025/
Graphics
Shell Scheme graphics are available from Onward Display, along with roller banners and pop ups. Please see the brochure by clicking here.
For further information and costs please contact a member of the team on:
0203 219 7920
events@onwarddisplay.com
www.onwarddisplay.com
Gangways
During the build-up and breakdown periods, Emergency Gangways will be in operation and must remain completely clear at all times.
During the open period under no circumstances must any part of a stand, furniture, or exhibits project beyond the boundary of the stand, with the exception of the Organisers’ shell scheme fingerboard, which will project into the gangways.
Exhibitors should not engage in any activity or employ any person or device that, in the opinion of the Organisers, tends to create unreasonable congestion in the gangways.
Health & Safety
Please refer to the Health & Safety Section of this manual.
IT Support
There will be a free, WiFi service. Any exhibitors requiring a hard-wired connection for their stand should contact:
Business Design Centre
Online Shop:
Tel: 0207 288 64795
Email: renayb@bdc.london
Lifts
There is a passenger lift for delegates in the entrance foyer. (Please note that this is switched off during build up and breakdown to avoid misuse). It is NOT for the carriage of goods.
There are 2 goods lifts in the Loading Bay for the delivery of stand materials and exhibits.
Main Hall
Goods Lift Capacity 3000kg
Size 4000mm x 1900mm x 1900m (height)
Gallery Hall
Goods Lift Capacity 3000kg
Size 5500mm x 2550mm x 2500mm (height)
Exhibitors/Contractors should be aware that there are a number of doorways to pass through when taking items from the goods lifts to the Mezzanine floor.
Nameboards
All exhibitors should complete the Nameboard Order Form ensure that the correct name appears on their nameboard. A 30-character limit applies to all nameboards.
Notification of Own Contractor
It is requested that exhibitors with Space Only sites notify the Organisers of their appointed contractors as soon as possible. Please note that Exhibitors are responsible for undertaking a suitable and sufficient Risk Assessment with their contractors, specifically for the show.
When briefing your contractor, please ensure that they are aware of the stand building regulations specific to this show.
Organiser’s Office
The Organiser’s Office (Unit 208) is located on the Mezzanine Level
Tel: 020 7288 6127/8/9
Public Address System
No public paging system will be available during the show open days.
Risk Assessment
All Exhibitors must submit a Health & Safety Declaration Form to the Community Care Live event team.
All Exhibitors must also ensure that their Risk Assessment covers the entire duration of the event i.e. build-up, the open period and breakdown.
Scanner Hire (Smartscan APP only)
The cost for the SmartScan app is £175 + VAT for unlimited devices on your stand. The Smartscan app is available through our registration partner, LiveBuzz, via the exhibitor hub – (you will receive an email directly from them with details on how to access the exhibitor hub).
Security
Security at the Business Design Centre is provided 24 hours a day, seven days a week, to ensure the safety of all people in the building. However, exhibitors should take care to ensure that their goods are safeguarded, particularly during build-up and breakdown times as these are extremely vulnerable times. We strongly advise all exhibitors to have a lockable counter unit (or area) on their stand for use during the show’s open hours, and then remove all valuables (especially small items or computers) from their stand overnight. The organisers or venue cannot take responsibility for any item left unattended at any time.
Shell Scheme
Shell scheme stands include the following:
- white shell scheme, with white foamex panels – 2.5m height
- nameboard – incorporating stand name and number per open side
- fluorescent lighting
- carpeted floor & daily stand floor clean
N.B. Power sockets and furniture are NOT included; if you require furniture or electrics, you will need to order these separately using our official suppliers as detailed in this manual, or via the BDC online shop: https://bdceventportal.bdc.london/exhibitor/communitycare

Sound Systems
Exhibitors using background music systems must ensure the sound is always kept to a volume that does not cause disturbance to the adjacent stands. The organisers reserve the right to lower the volume or switch off music.
Staffing of Stands
All stands should be fully staffed and all exhibits must remain accessible during the hours that the exhibition is open to delegates.
Storage
We will not be able to offer dedicated storage of exhibition equipment, packing cases or marketing collateral at the show. It is the responsibility of the exhibitor to arrange with their contractors and suppliers to remove and store any cases and materials required for the breakdown.
Trolleys
Please ensure you bring your own trolley to the show, as there are no trolleys available on-site. Porters or trolleys are not allowed into the hall during the open period of the show.
Unusual Exhibits / Activities
If you are doing anything out of the ordinary on your stand, it is important that you notify the organisers to make sure that all necessary permissions are sought from the venue, Local Authority or any other parties.
Wi-Fi / Internet
There is free Wifi throughout the Business Design Centre. Hard wired connections are available from the venue and can be ordered via the exhibitor portal: https://bdceventportal.bdc.london/exhibitor/communitycare